Imperial Green Systems Ltd Privacy Policy
Last updated: 15/05/2024
Introduction
Imperial Green Systems Ltd (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website, purchase equipment, or interact with our services. By accessing our website and using our services, you consent to the practices described in this policy.
Please take the time to read this Privacy Policy carefully to understand our practices and your rights regarding your personal data.
Information We Collect
2.1. Personal Information
To provide you with a seamless online shopping experience, we may collect the following personal information:
- Contact Information: This includes your name, email address, phone number, and physical address.
- Account Information: When you create an account with us, we collect your username and password.
- Payment Information: We collect payment details when you make a purchase, including credit card information.
- Communications: Records of your interactions with us, including emails, live chats, and other communications.
- Preferences: Information regarding your communication preferences and marketing choices.
- Demographic Information: Details such as your age, gender, and interests may be collected to improve our services.
- Location Information: If you enable location services on your device, we may collect geolocation data.
- Device and Usage Information: Information about the device you use, your IP address, and how you interact with our website may be collected through cookies and other tracking technologies.
2.2. Non-Personal Information
We also collect non-personal information, such as aggregated data, demographic information, and any other information that does not directly identify you. Non-personal information may be used for various purposes, including analyzing website usage trends, improving our services, and enhancing user experience.
How We Use Your Information
We use the information we collect for the following purposes:
3.1. Providing Services
We use your personal information to process your orders, provide customer support, and manage your account. This includes order fulfilment, delivery, and addressing inquiries and concerns.
3.2. Personalisation
We use your data to personalise your shopping experience, showing you products and content that are tailored to your preferences.
3.3. Marketing and Promotions
With your consent, we may use your contact information to send you marketing communications, such as newsletters, product updates, promotions, and special offers. You have the option to unsubscribe at any time.
3.4. Improving Our Services
We analyse the information we collect to identify trends, enhance our website, and develop new features and services.
3.5. Legal Obligations
We may use your data to comply with legal obligations and protect our rights, privacy, safety, or property, as well as those of our users and third parties.
3.6. Security and Fraud Prevention
We utilise your information to maintain the security of our website and services, including fraud detection, investigations, and prevention.
Sharing Your Information
We may share your information under the following circumstances:
4.1. Service Providers
We may share your information with trusted third-party service providers who assist us in providing services, including payment processing, order fulfilment, shipping, and marketing.
4.2. Legal Requirements
We may disclose your information to comply with legal obligations, protect our rights, and address legal disputes.
4.3. Business Transactions
In the event of a merger, acquisition, or sale of assets, your data may be transferred or disclosed as part of the transaction.
4.4. Consent
We will share your data with third parties only when you provide explicit consent.
4.5. Anonymised Data
We may share anonymised and aggregated data with third parties for statistical analysis, research, or other purposes. This data does not directly identify you.
International Data Transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country. We ensure that your data is transferred securely and in accordance with this Privacy Policy.
Data Protection Officer (DPO)
We have appointed a Data Protection Officer to oversee our data protection practices. If you have any questions or concerns about how your personal data is handled, you can contact our DPO at:
Data Protection Officer
Imperial Green Systems Ltd
Email: dpo@imperialgreensystems.com
Detailed Information on Cookies
We use various types of cookies to enhance your experience on our website, including:
- Essential Cookies: Necessary for the operation of our website.
- Analytical/Performance Cookies: Help us understand how visitors interact with our website.
- Functional Cookies: Used to recognise you when you return to our website.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.
You can manage your cookie preferences through your browser settings.
Security
We are committed to protecting your personal information and maintaining its confidentiality. We implement security measures to safeguard your data, including encryption, access controls, and secure storage.
Your Rights
You have the following rights with respect to your personal information:
7.1. Access: You can request access to your personal information and receive a copy of it.
7.2. Rectification: You can request corrections to your inaccurate or incomplete data.
7.3. Erasure: You have the right to request the deletion of your personal information.
7.4. Restriction: You can request the restriction of the processing of your personal data under certain circumstances.
7.5. Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
7.6. Objection: You can object to the processing of your data based on legitimate interests, direct marketing, and profiling.
7.7. Consent Withdrawal: If processing is based on consent, you have the right to withdraw consent at any time.
To exercise your rights, please contact us using the information provided in Section 12.
Complaint Mechanism
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a data protection authority. In the UK, you can contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Website: https://ico.org.uk/
Data Retention
We retain your data for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law.
Third-Party Websites
Our website may contain links to third-party websites and services. We are not responsible for their privacy practices and encourage you to review their respective Privacy Policies.
Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect or process data from individuals under 16 years of age. If you believe that we have inadvertently collected data from a child, please contact us.
Changes to this Privacy Policy
We reserve the right to make changes to this Privacy Policy. Any updates will be posted on this page with the “Last updated” date modified accordingly. We encourage you to check this page regularly to stay informed about our data practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Imperial Green Systems Ltd
Crosby Court
28 George Street
Birmingham
B3 1QG
Email: admin@imperialgreensystems.com
Tel: 0121 243 7478
We are committed to addressing your inquiries promptly and resolving any concerns in a timely manner.
Conclusion
Your privacy is important to us. We are dedicated to maintaining the security and integrity of your personal information. By using our website and services, you acknowledge and agree to the terms of this Privacy Policy. We are continuously working to enhance your experience while safeguarding your data. Thank you for entrusting us with your information.